Lead activity
When a lead lands, books, or replies. The most time-sensitive group — defaults are aggressive on purpose.
New lead arrives
You receive a new lead via your published pages or the directory.
Lead booked a meeting
A lead picked a slot from your booking page.
Lead replied to your follow-up
The lead responded to a draft you sent through Studio.
Lead missed their meeting
Auto-reminder sent · 30 min after the no-show.
Reminders & follow-ups
Studio nudges so you never lose a lead to silence.
1-hour pre-meeting reminder
Your prep notes + lead's "what's going on" delivered 1h before.
Outcome-due reminder
3 hours after a meeting if you haven't logged win/pending/lost.
Lead-stale alert
Triggered when a hot lead has gone 48 hours without your reply.
Quality & performance
Heads-up alerts when something in your numbers needs your attention.
Quality score change
When your monthly AI quality score moves by ≥0.5 in either direction.
Page-CVR opportunity
One of your published pages started converting 2× the others.
Weekly insights digest
Friday 5 PM — your week's wins, losses, and Studio's top recommendations.
CC recipients
People who should be copied on lead-activity emails (assistants, partners, dispatchers).
JR
Jamie Reyes
jamie@eliteplumbing.com · Office manager
DK
Dispatcher · 24/7
dispatch@eliteplumbing.com · After-hours overflow
Quiet hours
SMS pauses during these hours. Critical lead alerts still come through email + in-app.
Pause SMS overnight
Currently set: 9:00 PM → 7:00 AM Eastern.
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