Leads · FMS Studio

Outstanding meeting feedback

3 completed meetings need your outcome

Sarah K · Tom B · Marcus D · all completed in last 48h · ~30 sec each · View all results →

New this week

47

+12 vs last week

Waiting response

3

~2h overdue

Booked

12

26% conversion

Quality avg

9.1

+0.6 pts MoM

Lead	Industry	Quality	When	Status
Sarah Ksarah.k@gmail.com · (714) 555-0192	Plumbing consult · Newport Beach	9.4	Yesterday · 10:00 AM	Completed
Tom Btom.b@email.io · (949) 555-0143	Bathroom remodel · Repeat client	8.7	Today · 2:30 PM	Live
Ravi Pravi@perera.dev · (310) 555-0287	Whole-home renovation · LA	9.1	Today · 4:00 PM	Booked
Jenna Wjw.collective@studio.com · (424) 555-0061	Kitchen redesign · Laguna	9.3	2 days ago	Pending
Marcus Dmarcus.d@workmail.com · (562) 555-0334	Emergency HVAC · Anaheim	8.2	3 days ago	Won
Priya Spriya.shankar@email.com · (213) 555-0918	Roof inspection · Santa Ana	7.9	3 days ago	New
Alex Morganalex@morgan.studio · (949) 555-0182	Full-home remodel · Orange	9.6	4 days ago	New
Dana Ldanalwright@icloud.com · (657) 555-0440	Plumbing · single repair	6.1	5 days ago	Lost
Ben Fben.fitch@workmail.com · (951) 555-0719	Design+build · feasibility	9.2	1 week ago	Won
Sophia Rsophia.r@startup.co · (424) 555-0552	Office buildout · commercial	8.0	1 week ago	Pending

Submit feedback · 3 meetings

Mark the deal outcome and lead quality for each completed meeting.

Sarah K

Plumbing consult · yesterday 10:00 AM 9.4

Lead quality

Tom B

Bathroom remodel · yesterday 2:30 PM 8.7

Lead quality

Marcus D

Emergency HVAC · 2 days ago 11:15 AM 8.2

Lead quality

Sarah K · Plumbing consult

Newport Beach city page Yesterday · 10:00 AM ET 9.4

Studio summary

Lead is a homeowner with a burst pipe in the laundry room from a freeze event last week. Already has water-mitigation in place from a separate vendor. Looking to replace 12-15 ft of copper line behind drywall and re-pressurize. Has been quoted $4,200-$6,800 by two prior contractors but is concerned about scope creep into the kitchen wall. Decision-maker; spouse is on the call to confirm. Comfortable with an in-home assessment this week.

Signals

Sentiment

+0.78

Talk ratio

62 / 38

Decisions

2

Length

28:14

Action items

Send written estimate by EOD Friday
Schedule in-home assessment for Tue/Wed next week
Confirm scope: laundry-only vs kitchen-wall extension
Provide insurance-claim-ready paperwork

Keywords detected

burst pipe water mitigation copper repipe insurance freeze damage pressure test scope timeline

Transcript · speaker-separated

Marcus00:00:14 Sarah, hi. Marcus from Elite Plumbing. Thanks for the time today. Quick verify — you're calling about the laundry-room burst pipe?

Sarah K00:00:31 Yes, exactly. We had the freeze last Tuesday. I have the water-mitigation team here already, drying everything out. The pipe itself is exposed in the wall.

Marcus00:01:02 Got it. So the line that ruptured — copper or PEX? And do you know roughly the run length we're talking about?

Sarah K00:01:18 Copper. The mitigation guys said about 12 feet, but the wall continues into the kitchen so I don't know if there's more behind it. That's part of why I wanted to talk — two other plumbers have given me really different scopes.

Marcus00:02:05 That's a fair concern. The honest answer is we won't know without an in-home pressure test on the laundry side AND a thermal scan of the kitchen wall. About 30 min on-site. If the kitchen line is intact, we're talking the original 12-15 feet of repipe. If it isn't, the scope grows but we'd quote that separately so you're not committed.

Sarah K00:02:42 That's exactly the answer I was hoping for. The other two just gave a bid, no inspection. What's your availability this week?

Marcus00:03:01 Tuesday afternoon or Wednesday morning. Tuesday so we can have the written estimate to you by Friday — that helps if you're filing through insurance.

Sarah K00:03:24 Yes, please file it that way. Tuesday afternoon works. Steve will be here too — he handles the insurance side.

Marcus00:03:39 Perfect. I'll send a calendar invite for 2 PM Tuesday with prep notes. Written estimate hits your inbox by 5 PM Friday at the latest.

BG